A Trusted IT Partner Enabling your Success
The most trusted and most experienced IT managed services (MSP) and security provider in the greater Bay Area and beyond. With proactive managed IT service solutions, we help you manage your IT environment, or complement your internal team. By taking on difficult and time-consuming tasks, you can focus on higher priority initiatives like growing your business.
Effective IT does not just react to IT disasters, it detects potential threats. We offer monitoring, alerting, management, and remediation of server and network level issues, as well as remote user support and on-site services from our team of skilled and knowledgeable solutions architects and engineers.
Increase Productivity
Our managed IT service plans are designed to keep your people and systems up and running. Through proactive network and systems management and a multi-tiered support center, we help minimize downtime and resolve problems quickly.
Lower Total Cost of Service
Network monitoring and proactive maintenance reduces costs and saves time by providing critical technical support to maximize performance, and stability. We help resolve issues before they become a blocker to your success.
Grow Your Business
Our experts can help streamline new technology assessments to support your company’s long-term growth strategy, helping you stay focused on your core business.
Protect and Secure
The scope and complexity of security threats is growing rapidly. You need a professional team on your side that understands the latest threats to your network.
Complete IT Managed Services
Managed Security Assurance
Third Party Application Updates
Workstation Patching
Server Patching
Workstation Disk Space Monitoring
Automated OS Updates
Automated Antivirus Updates & Management for Workstation
Automated Antivirus Updates & Management for Server
Remote Control
Server Monitoring
Network Device Monitoring
Backup Monitoring
Semi-Annual Switch, Router, Firewall Firmware Updates
Security Package:
- – DMARC
- – Dark Web Monitoring
- – Cisco Umbrella
- – Network Detective Scans (Qtrly, Semi-annual, Annual)
- – External Vulnerability Testing
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End-User Remote Support
Workstation Remediation
AD Add / Move / Change
Printer Troubleshooting
Security Group Management
Basic File Systems Management
Onsite Support (when needed)
Infrastructure Remediation
Backup Remediation
Managed User
Third Party Application Updates
Workstation Patching
Server Patching
Workstation Disk Space Monitoring
Automated OS Updates
Automated Antivirus Updates & Management for Workstation
Automated Antivirus Updates & Management for Server
Remote Control
Server Monitoring
Network Device Monitoring
Backup Monitoring
Semi-Annual Switch, Router, Firewall Firmware Updates
Security Package:
- – DMARC
- – Dark Web Monitoring
- – Cisco Umbrella
- – Network Detective Scans (Qtrly, Semi-annual, Annual)
- – External Vulnerability Testing
N
End-User Remote Support
Workstation Remediation
AD Add / Move / Change
Printer Troubleshooting
Security Group Management
Basic File Systems Management
Onsite Support (when needed)
Infrastructure Remediation
Backup Remediation
All Managed
Third Party Application Updates
Workstation Patching
Server Patching
Workstation Disk Space Monitoring
Automated OS Updates
Automated Antivirus Updates & Management for Workstation
Automated Antivirus Updates & Management for Server
Remote Control
Server Monitoring
Network Device Monitoring
Backup Monitoring
Semi-Annual Switch, Router, Firewall Firmware Updates
Security Package:
- – DMARC
- – Dark Web Monitoring
- – Cisco Umbrella
- – Network Detective Scans (Qtrly, Semi-annual, Annual)
- – External Vulnerability Testing
N
End-User Remote Support
Workstation Remediation
AD Add / Move / Change
Printer Troubleshooting
Security Group Management
Basic File Systems Management
Onsite Support (when needed)
Infrastructure Remediation
Backup Remediation
ZAG Standards
Not all managed service providers are created equal, especially ones that take information technology standards seriously. Implementing IT standards and best practices is critical to your success.
Engineering Capabilities
Applying innovative technology solutions to business problems
Engineering OVERVIEW
ZAG’s engineering philosophy begins with understanding your needs the business problems you are trying to solve. Engineers invest time gathering enough information to scope requirements, including: functional needs, cost, manageability, and other factors.
By doing this, we are able to understand your organization’s goals and design an IT solution to meet those goals. Not only is the engineering group well-versed in project implementations, our team excels in all troubleshooting aspects to keep your network up and running.
Solution Architects
Design & Implementation
ZAG Architects plan and engineer solutions that are aligned with your long-term IT strategy. Our focus on manufacturer best practices allows us to deliver reliable business solutions meeting your needs. Aligning your long term IT strategy with your business needs ensures that the solution we design deliver value to your organization. ZAG can deliver well-engineered solutions to companies of all sizes, whether a small business or multi-billion dollar enterprise.
Systems Engineering
Field Service Support
We provide world class service to all of our new and existing clients on many platforms. Whether it’s taking a hand-off from a recently installed solution from our Architect team or supplying support for networking initiatives or issues, we take a team approach to providing a solution. ZAG takes the client’s opinions and wishes into every decision that is made with our veteran team.
CLient Operations
Client Services
We provide phone and email frontline assistance or augmentation to any customers’ end user support team. Whether it’s end user service requests or providing a client’s support team with an escalation branch, we have your organization covered. We offer varied support platforms for our diverse client base. Our number one goal is always client satisfaction.
IT Product Purchasing
The Product Lifecycle Management team (PLM) is an IT procurement lifecycle management organization that ZAG assembled in order to go beyond merely delivering IT products. We wanted to add value to our clients through the purchasing process by providing a solid understanding of the IT products available in the industry today. From there, PLM works to clearly define the requirements and effectively communicate with the client throughout the ordering and delivery process. Backed by our experienced Account Executives and Senior Architects and Engineers, our procurement team has a great foundation to offer valuable product and procurement lifecycle management services and solutions. This enables us to deploy high-end, complex systems, while also allowing ZAG to be the single point of contact for any organization’s IT procurement, asset management, and life cycle needs.
ZAG Values Your Partnership More Than The Sale
When you order IT products from ZAG, we ensure that you are choosing the equipment best suited for you and your company. Rather than just processing your order and collecting your payment, we care about your purchases. If we think you may have made a mistake, or your order is not compatible with your IT environment, PLM will call you. A procurement specialist will ask you questions about your purchase and make recommendations for something that may suit your business more practically. Then, PLM will keep track of your products’ support and warranty expiration and will let you know if something has gone end-of-support, has become outdated or needs upgrading.
Become a ZAG Procurement Partner
Our mission of being the complete IT Partner extends to the products, including hardware, software and accessories, your organization may need in order to meet your business needs. We can enable you to succeed by:
- Ensuring your order fits with your IT environment
- Tracking your order
- Configuring your equipment
- Follow up on expired licensing and support
- Inform you when your products become outdated
Browse Products
In order to buy products from ZAG, please request a login via our contact page. Meanwhile, feel free to browse our vast number of products, including exclusive bundles designed specifically for businesses.
Project Management Capabilities
Managing everything from concept to delivery
Project Management Areas
1. Planning
2. Initiation
3. Execution
4. Closure
Project Management Consulting
Get an experienced team on your side
ZAG PMO Services
ZAG employs a combination of agile IT project management methods to ensure IT project consulting success. We have found this approach to be highly effective in working through issues, while maintaining key milestones and providing executives with accurate project status. Our process provides greater visibility and continuous feedback, so we can react quickly to change, address bottlenecks faster and deliver a more consistent outcome. Our team works closely with our clients to assess program needs and develop a PMO consistent with those goals and corporate strategies. Our services include:
- Assessment of needs, determine resource optimization and prioritization
- Create a roadmap and implementation plan
- Manage IT assets
- Provide consulting and training
- Set KPIs and improve transparency and reporting
- Planning contingencies
- Day-to-day management
ZAG is Different
At the outset of each client engagement we strive to develop a relationship in terms of strategic needs and capabilities. Most companies have a strategy that includes a growth plan for 2 or 3 years out. However, the reality for the company today is that they may not have the budget or need to put those pieces in place. ZAG works with every client to inform and debate the merits of various technologies, products and practices that will work for the client today and still provide a growth path depending on their needs and capabilities.
ZAG Listens
Our primary goal approaching a relationship is to listen carefully and respond to clients with a reasonable and carefully thought out plan to solve their issues and meet business challenges. This type of relationship, which is more of a partnership, is what ZAG aims to create and protect; it is why we are in business. We started as experienced consultants nearly 20 years ago.
ZAG understands
We understand security, up-time, compatibility, and efficiency, but we also know technology – the constant change, the challenges of integration, the increasing issues of security and recovery. We stay on top of the new technologies and corporate issues. We know what is important to a company and our goal is to help clients succeed through our role as a technology partner.
