Managed Services
& IT Security

Enabling Your Success

A Trusted IT Partner Enabling your Success

The most trusted and most experienced IT managed services (MSP) and security provider in the greater Bay Area and beyond. With proactive managed IT service solutions, we help you manage your IT environment, or complement your internal team. By taking on difficult and time-consuming tasks, you can focus on higher priority initiatives like growing your business.
Effective IT does not just react to IT disasters, it detects potential threats. We offer monitoring, alerting, management, and remediation of server and network level issues, as well as remote user support and on-site services from our team of skilled and knowledgeable solutions architects and engineers.

Increase Productivity

Our managed IT service plans are designed to keep your people and systems up and running. Through proactive network and systems management and a multi-tiered support center, we help minimize downtime and resolve problems quickly.

Lower Total Cost of Service

Network monitoring and proactive maintenance reduces costs and saves time by providing critical technical support to maximize performance, and stability. We help resolve issues before they become a blocker to your success.

Grow Your Business

Our experts can help streamline new technology assessments to support your company’s long-term growth strategy, helping you stay focused on your core business.

Protect and Secure

The scope and complexity of security threats is growing rapidly. You need a professional team on your side that understands the latest threats to your network.

Managed Service Plans

A plan for every business

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Complete IT Managed Services

ZAG offers a variety of IT managed service and security plans that are designed to fit a wide scope of business needs. Whether you have a large enterprise or small business, we have an MSP package for you. Contact us to discuss the right type of engagement that works best for your business.

Managed Security Assurance

Third Party Application Updates

N

Workstation Patching

N

Server Patching

N

Workstation Disk Space Monitoring

N

Automated OS Updates

N

Automated Antivirus Updates & Management for Workstation

N

Automated Antivirus Updates & Management for Server

N

Remote Control

N

Server Monitoring

N

Network Device Monitoring

N

Backup Monitoring

N

Semi-Annual SW / RTR / FR

N

Security Package:

  • – DMARC
  • – Dark Web Monitoring
  • – Cisco Umbrella
  • – Network Detective Scans (Qtrly, Semi-annual, Annual)
  • – External Vulnerability Testing

N

End-User Remote Support

Workstation Remediation

AD Add / Move / Change

Printer Troubleshooting

Security Group Management

Basic File Systems Management

Onsite Support (when needed)

Infrastructure Remediation

Backup Remediation

Managed User

Third Party Application Updates

N

Workstation Patching

N

Server Patching

N

Workstation Disk Space Monitoring

N

Automated OS Updates

N

Automated Antivirus Updates & Management for Workstation

N

Automated Antivirus Updates & Management for Server

N

Remote Control

N

Server Monitoring

N

Network Device Monitoring

N

Backup Monitoring

N

Semi-Annual SW / RTR / FR

N

Security Package:

  • – DMARC
  • – Dark Web Monitoring
  • – Cisco Umbrella
  • – Network Detective Scans (Qtrly, Semi-annual, Annual)
  • – External Vulnerability Testing

N

End-User Remote Support

N

Workstation Remediation

N

AD Add / Move / Change

N

Printer Troubleshooting

N

Security Group Management

N

Basic File Systems Management

N

Onsite Support (when needed)

Infrastructure Remediation

Backup Remediation

All Managed

Third Party Application Updates

N

Workstation Patching

N

Server Patching

N

Workstation Disk Space Monitoring

N

Automated OS Updates

N

Automated Antivirus Updates & Management for Workstation

N

Automated Antivirus Updates & Management for Server

N

Remote Control

N

Server Monitoring

N

Network Device Monitoring

N

Backup Monitoring

N

Semi-Annual SW / RTR / FR

N

Security Package:

  • – DMARC
  • – Dark Web Monitoring
  • – Cisco Umbrella
  • – Network Detective Scans (Qtrly, Semi-annual, Annual)
  • – External Vulnerability Testing

N

End-User Remote Support

N

Workstation Remediation

N

AD Add / Move / Change

N

Printer Troubleshooting

N

Security Group Management

N

Basic File Systems Management

N

Onsite Support (when needed)

N

Infrastructure Remediation

N

Backup Remediation

N

Zag Standards

Not all managed service providers are created equal, especially ones that take information technology standards seriously. Implementing IT standards and best practices is critical to your success.

ZAG has over 200 documented standards that define how we do business with you. From disaster recovery planning to ongoing management of your systems, we follow specific guidelines, so you know you’re receiving thorough, tested and industry-accepted practices every time. We take a client-centric approach with every project and engagement, surrounding you with our strategy, a commitment to excellence and the resources you need to succeed. Learn more about our ZAG Standards in our whitepaper.
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Engineering Capabilities

Applying innovative technology solutions to business problems

Engineering OVERVIEW

ZAG’s engineering philosophy begins with understanding your needs the business problems you are trying to solve. Engineers invest time gathering enough information to scope requirements, including: functional needs, cost, manageability, and other factors.

By doing this, we are able to understand your organization’s goals and design an IT solution to meet those goals. Not only is the engineering group well-versed in project implementations, our team excels in all troubleshooting aspects to keep your network up and running.

Solution Architects

Design & Implementation
ZAG Architects plan and engineer solutions that are aligned with your long-term IT strategy. Our focus on manufacturer best practices allows us to deliver reliable business solutions meeting your needs. Aligning your long term IT strategy with your business needs ensures that the solution we design deliver value to your organization. ZAG can deliver well-engineered solutions to companies of all sizes, whether a small business or multi-billion dollar enterprise.

Systems Engineering

Field Service Support
We provide world class service to all of our new and existing clients on many platforms. Whether it’s taking a hand-off from a recently installed solution from our Architect team or supplying support for networking initiatives or issues, we take a team approach to providing a solution. ZAG takes the client’s opinions and wishes into every decision that is made with our veteran team.

CLient Operations

Client Services
We provide phone and email frontline assistance or augmentation to any customers’ end user support team. Whether it’s end user service requests or providing a client’s support team with an escalation branch, we have your organization covered. We offer varied support platforms for our diverse client base. Our number one goal is always client satisfaction.

Procurement Capabilities

From purchasing to lifecycle management

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IT Product Purchasing

The Product Lifecycle Management team (PLM) is an IT procurement lifecycle management organization that ZAG assembled in order to go beyond merely delivering IT products. We wanted to add value to our clients through the purchasing process by providing a solid understanding of the IT products available in the industry today. From there, PLM works to clearly define the requirements and effectively communicate with the client throughout the ordering and delivery process. Backed by our experienced Account Executives and Senior Architects and Engineers, our procurement team has a great foundation to offer valuable product and procurement lifecycle management services and solutions. This enables us to deploy high-end, complex systems, while also allowing ZAG to be the single point of contact for any organization’s IT procurement, asset management, and life cycle needs.

ZAG Values Your Partnership More Than The Sale

When you order IT products from ZAG, we ensure that you are choosing the equipment best suited for you and your company. Rather than just processing your order and collecting your payment, we care about your purchases. If we think you may have made a mistake, or your order is not compatible with your IT environment, PLM will call you. A procurement specialist will ask you questions about your purchase and make recommendations for something that may suit your business more practically. Then, PLM will keep track of your products’ support and warranty expiration and will let you know if something has gone end-of-support, has become outdated or needs upgrading.

Become a ZAG Procurement Partner

Our mission of being the complete IT Partner extends to the products, including hardware, software and accessories, your organization may need in order to meet your business needs. We can enable you to succeed by:

  • Ensuring your order fits with your IT environment
  • Tracking your order
  • Configuring your equipment
  • Follow up on expired licensing and support
  • Inform you when your products become outdated

Browse Products

In order to buy products from ZAG, please request a login via our contact page. Meanwhile, feel free to browse our vast number of products, including exclusive bundles designed specifically for businesses.

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Project Management Capabilities

Managing everything from concept to delivery

The ZAG IT Project Management Office (PMO) is a key component of our IT Project Consulting services. Since we are involved in complex engagements, the PMO enables ZAG to deliver effective solutions in a predictable manner. To ensure effective delivery, PMO is involved as early as possible in the scope definition process. We offer Project Management as a stand-alone service or as part of our other IT project consulting services. With our years of experience in technology engineering, systems integration, tools, processes, and asset management, we deliver a value-driven approach that can manage project change while tightly managing cost, time and scope. As the complexity of technology integration increases, so does the need for solutions that are more predictable and defined, where outcomes can be measured and managed.

Project Management Areas

1. Planning

Requirements gathering, project budgeting and resource assignment.

2. Initiation

Requirements review, project scheduling and project kickoff meeting and setup of project management tools.

3. Execution

Team management, project monitoring and management, status reporting and change management.

4. Closure

Project deliverable review and verification, project acceptance and retrospectives.

Project Management Consulting

Get an experienced team on your side

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Companies are looking to stay competitive and meet business demands in today’s rapidly changing environment. Projects must be completed faster and within budget, and given the complexities of business and technology today, companies are turning to project management offices (PMO) to improve processes, control costs and deliver a clearly defined outcome. The return on the PMO investment is realized through consistent processes and oversight that will deliver greater efficiency, improve customer service and satisfaction, and provide greater competitive advantage. The goal of the PMO is to improve execution and, ultimately, profitability through efficient project execution and better reporting standards that enable strategic decision-making. To that end, more companies are turning to outsourced PMO to manage complex IT projects and initiatives. Managing projects internally can prove to be a costly and inefficient process due to inexperience, ever-changing project complexities, and inconsistent management.

ZAG PMO Services

ZAG employs a combination of agile IT project management methods to ensure IT project consulting success. We have found this approach to be highly effective in working through issues, while maintaining key milestones and providing executives with accurate project status. Our process provides greater visibility and continuous feedback, so we can react quickly to change, address bottlenecks faster and deliver a more consistent outcome. Our team works closely with our clients to assess program needs and develop a PMO consistent with those goals and corporate strategies. Our services include:

  • Assessment of needs, determine resource optimization and prioritization
  • Create a roadmap and implementation plan
  • Manage IT assets
  • Provide consulting and training
  • Set KPIs and improve transparency and reporting
  • Planning contingencies
  • Day-to-day management
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Relationship Management

Enabling Your Success

ZAG is Different

At the outset of each client engagement we strive to develop a relationship in terms of strategic needs and capabilities. Most companies have a strategy that includes a growth plan for 2 or 3 years out. However, the reality for the company today is that they may not have the budget or need to put those pieces in place. ZAG works with every client to inform and debate the merits of various technologies, products and practices that will work for the client today and still provide a growth path depending on their needs and capabilities.

ZAG Listens

Our primary goal approaching a relationship is to listen carefully and respond to clients with a reasonable and carefully thought out plan to solve their issues and meet business challenges. This type of relationship, which is more of a partnership, is what ZAG aims to create and protect; it is why we are in business. We started as experienced consultants nearly 20 years ago.

ZAG understands

We understand security, up-time, compatibility, and efficiency, but we also know technology – the constant change, the challenges of integration, the increasing issues of security and recovery. We stay on top of the new technologies and corporate issues. We know what is important to a company and our goal is to help clients succeed through our role as a technology partner.

Critical Incident?

CALL OUR TEAM NOW FOR IMMEDIATE ASSISTANCE

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