Precision technology plans
From shifting time-consuming IT tasks to free up your team to cyber threat assessment, software automation, and everything in between—ZAG will work with your business to ensure needs are met to the max.
As a managed services provider serving America’s critical industries, we are a trusted partner to businesses that need proactive technology management and strategy.
ZAG is proud to be MSP VERIFY™ CERTIFIED: TOP 1% MSP
Keep your people & operations online, all the time
ZAG offers a range of technology solutions across managed IT services, software, data, and cybersecurity. Our experts will collaborate with your team to identify immediate needs and will continue to execute assessments to ensure your business can have peace of mind and thrive.
Tier 1
RMM Security + Plan
A proactive approach incorporating management, monitoring, and maintenance of critical IT assets.
- Third-party application updates
- Workstation patching
- Server patching
- Workstation disk space monitoring
- Automated OS updates
- Automated antivirus updates & management for workstation and/or server
- Remote control
- Server monitoring
- Network device monitoring
- Backup monitoring
- Semi-annual switch, router, firewall firmware updates
- Security package with DMARC, dark web monitoring, Cisco umbrella, network detective scans, external vulnerability testing
Tier 2
Managed User
Support Plan
Tap into all benefits included in TIER 1 plus remote help desk and support with:
Everything in TIER 1
PLUS
- End-user remote support
- Workstation remediation
- AD add / move / change
- Printer troubleshooting
- Security group management
- Basic file systems management
Tier 3
All Managed Plan
This plan incorporates all of TIERS 1 and 2, adding in cost predictability with expert guidance from business strategists and onsite support from ZAG expert systems engineers.
Everything in TIER 1 & TIER 2
PLUS
- Onsite support
- Infrastructure remediation
- Backup remediation
Flexible security review solutions
At least once a year, ZAG recommends a thorough security review to ensure your business is protected and prepared against any risk or attack.
Benefits include:
- External security posture rating report—365 days coverage
- One 30-minute initial findings consultation
- Three 30-minute quarterly remediation reviews
All of option 1, plus:
- External vulnerability scan and report
- Internal vulnerability scan and report
- Windows active directory report
- Executive review and action plan
Includes options 1 and 2, plus:
- Monthly vulnerability scans
- Monthly vulnerability review consultation
- Dark web report
- Monitored remediation action plan
- Advanced breach detection
- Vendor risk identification & prioritization
- Standards compliance for HIPAA, NIST, CSF, GDPR, etc.
- Custom 1:1 consultations
- Security controls report
- Business continuity & disaster recovery planning
Unlock your company's competitive advantage
Reach out to a ZAG Technology Services expert so we can tailor a custom IT solution
