Most IT Managed Service Providers (MSP) have standard contracts with an annual commit for their services. At the face of it, this makes sense. The cost for an MSP to spin up to support a customer is often significant. The traditional MSP then needs to recoup that cost over the duration of the contract.
We have a different take on life. To us, entering into a Managed IT Service contract arrangement isn’t about “risk mitigation.” It’s about partnership. We look for the classic win/win. We provide a service that enables our clients to succeed, and they pay us a reasonable fee for that service. When we engage with a client, we do it without a tethered agreement. If the arrangement is not a right fit for either party, we prefer to part ways gracefully without disruption to the business. We always view our engagements as an opportunity for future business.
It is worth noting our services aren’t a fit for every client. There is a maturity that is required when entering into an MSP relationship. Approaching this relationship keeping this in mind, is critical for the success of the client as well as the IT Managed Service Provider. Our advice to anyone looking at entering into an MSP relationship is to measure twice, cut once. Fully vet the agreement to avoid getting trapped into a bad situation. Make sure that the MSP isn’t just looking to do the basics and not looking to be a partner of the business. Often times, Managed IT Service Providers look at cost reduction instead of the value that an Advanced MSP can offer.
How can you have a partnership when one organization is chained to the other? This is the price of the limitation of a tethered relationship.
Your IT Managed Service Provider(MSP) should have the confidence and experience to offer a no contract, no limits, trusted partner relationship. And they should be adding value to your existing MSP agreement by adding benefits. Since our first Managed IT Service offering was introduced years ago, we have added features and capabilities every year.
The biggest area of need for most organizations is IT security since it has become practically impossible for organizations to keep up with using existing staff resources and tools. Over the years, ZAG added regular internal and external security vulnerability scans, a security awareness training program, and implemented policies and processes that protect against spear phishing, password hacking, administrator permission vulnerabilities, and many more security risks.
Your IT Managed Service Provider(MSP) should earn your trust and deliver more value every day.
No Tethered Contracts. No Limits.
Learn more about the Managed Service Plans available from ZAG.