In Scope Tasks Office 365 Administration

Create new user
Give a user administrator rights
Assign a license to a user
Remove a license from a user
Delete/deactivate a global user (not synchronized from Active Directory)
Delete/deactivate a global administrator
Verify the service health
Verify the planned maintenance
Reserve new licenses
Reset a user passwords
Disable password expiration for an Office 365 account
Verify that the ADFS login is working
Update a user account attribute
User administration for adds, moves and changes within Client’s O365 environment.
Add a security group
Edit a security group
Delete a security group
Activate one or more synchronized users
View company information
Edit your organization’s profile
Add a delegated administrator
View your delegated administrators
Remove a delegated administrator
Manage Rights Management policies

Rights Management

Manage RM Encryption Keys
Resolve RM user issues
Support encrypted emails
Support Con-way DR tests as needed

OneDrive for Business

Standard troubleshooting of OneDrive for Business folder sync to desktop
Add, Remove, Change permissions for shared folders in OneDrive for Business

Skype for Business Online Administration

Configure dial in conference settings for Skype (E5 Plan)

Active Directories / DirSync

Monitor Directory Synchronization server availability and function
Force a Directory Synchronization (when necessary)
Administer on premise DirSync server
Administer on premise Client Access Servers (CAS) / Hub Transport (HT) servers



Verify ADFS service is running
Verify the federated domain information via PowerShell
Monitor the ADFS Event Log                                                                   Server administration including hardware management, Operating System (OS) patching of any on premise servers, including DirSync and CAS/HT servers
Administration or support of any 3rd party applications unless otherwise identified in this SOW.
Hardware hosting and systems administration
Level 1 Help Desk
Desk-side Support for Office
End user support for mobile devices
On-premise Lync/ Enterprise Voice and OCS administration
Third party product support that has not been agreed as in-scope
Review of eDiscovery or other Customer content specific audit logs
Modifications to the Office 365 service beyond the configurable options
Project related services
SharePoint governance and information architecture responsibilities for content management
Yammer Administration
On-premise Exchange (administration & support only via Service Requests)
On-premise SharePoint (administration & support only via Service Requests)


Monthly Report of Mailbox Sizes
Recover a deleted mailbox
Add additional domains to Office 365 as requested
Perform Microsoft Office Outlook Connectivity Tests as requested
Internet E-Mail Tests as requested
Configure Audit Logging as requested                                                           Run a Non-Owner Mailbox Access Auditing Report
Configure Shared and/or Resource Mailbox Options including set permissions and shared calendar functionality
Create a new mailbox
Create a Shared and or Resource Mailbox
Disable Access to a Cloud-Based Mailbox
Establish and configure a new retention policy
Put a mailbox on litigation hold
Enable and Administer Exchange Online Archive
Reports against number of items per folder (50k max O2k7 / 100k O2010
Run a Non-Owner Mailbox Access Report
Create or edit a Search Scope
Delegating Permissions
Change mailbox properties
Microsoft AutoDiscover Connectivity
Setup transport rules
Manage Forefront rules (white/black lists)
Manage Exchange policy settings


Off board SharePoint Online data
Edit an Audience
Create and manage site collections
Leverage the Recycle Bin
Configure Audit settings for SharePoint Online Site Collection
Change site quota information for a site collection
Set an alert for the storage level of a site collection
Manage people and groups at site collection                                 Manage Site Collection Administrators
Manage permissions groups, member and permission levels at site collection level
View properties of a site collection
Create a site
Configure Records Management for a Site Collection          Activate in-place records management at the site collection level
Create a Site Column
Show or hide content from lists or libraries in search results
Edit a User Profile
Delete an Audience Rule
Verify or update MySite settings