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Managed User

  • End-User Telephone and Trouble Ticket Remote Support During Normal Business Hours
  • Routine Support Tasks
  • Security Group Management i.e., User Additions, Modifications and Deletions
  • Basic File System Management
  • Printing Administration
  • Enhanced Security Capability – DNS Redirection and Web Content Filtering 

Managed Computer

  • Centralized 24/7 Workstation Health Monitoring with Email Alerting on Detected Issues
  • Automated Operating System Update Management 
  • Automated Third Party Product Patching on Workstations
  • Automated Anti-Virus System Monitoring 

 

 

 

Managed Server

  • Centralized 24/7 Network Monitoring
  • Centralized 24/7 Server Health Monitoring with Alerting on Detected Issue
  • Automated Server Operating System Update Management 
  • Automated Third Party Product Patching on Servers
  • Automated Anti-Virus System Monitoring and Management
  • Backup System Monitoring 

Discovery & Setup

Network Scan of All Devices
Active Directory Health Check
Anti-Virus and Malware Review
External Security Penetration Test
Server Backup Review
Monitoring Platform Setup and Prioritized Remediation List

PREFERRED SUPPORT AGREEMENT

Respond to Critical Requests within 4 hours
24/7 Response to Critical Managed Server Alerts
Quarterly Service Review and Consultation