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IT Managed Services


Who's Managing Your Network While You're Running Your Business?

 

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IT Managed Services


Who's Managing Your Network While You're Running Your Business?

 

Predictable IT Expenses

Your business can gain IT insurance by implementing a Virtual IT Department through ZAG's Customer Support Center (CSC). With proactive Managed Services plans, your network will stay ahead of the curve. We can help businesses manage their IT environment, or compliment their internal team, by taking on difficult and time-consuming tasks to allow your company to focus on higher priority initiatives. Effective IT does not just react to IT disasters, it detect potentials threats. This ZAG offering includes remediation of server and network level issues and on-site support (when required) from our team of skilled and knowledgeable Engineers

Increase Productivity

Our Managed Service Plans are designed to keep your people and systems up and running. Through proactive networks, systems management and a multi-tiered support center, our goal is to minimize downtime and resolve problems quickly. 

Lower Total Cost of Service

Network monitoring and preemptive maintenance reduces costs and saves time by providing critical technical support to maximize performance, and stability.

Grow Your Business

Our experts can help streamline new technology assessments to support your company’s long-term growth strategy and help you stay focused on your core business

Protect and Secure

The scope and complexity of security threats is always growing, which is why you need a professional team on your side that understands the latest threats to your network.

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Managed Services Plans


Managed Services Plans


All Managed Service Plan

Take advantage of the All Managed Plan, which includes all of the following services. You can also choose one or more services for a solution customized to your business needs. 

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Managed User

  • Routine support tasks and end-user remote support with enhanced security capabilities 
  • Management of security groups and basic file systems and printing administration

Managed Computer

  • Automated workstation health monitoring with alerts on detected issues. 
  • Automated operating system updates and anti-virus monitoring
  • Third party application updates

Managed Server

  • Centralized monitoring of server, network devices and backups with alerting on detected issues 
  • Automated updates and management of anti-virus and server operating system

All Managed 

  • Take advantage of all the benefits of Managed Computer, Managed User and Managed Server, plus on-site support (when needed)

Preferred IT Support Agreement

For organizations who may have a smaller IT environment, ZAG offers the Preferred Support Agreement, which does not require the constant monitoring that the All Managed Plan offers.

With this option, businesses can leverage a pre-paid block of time that your employees can count on when a critical IT issue occurs.

 In addition, ZAG will provide your company with an assigned Engineering Team for Service Escalation and a quarterly Service Review and Consultation, where we will go over topics such as: User Orientation, Security, and more.