Technical Customer Support Specialist II
Location: San Jose, CA
ZAG Technical Services, Inc. (ZAG) is an award winning IT consulting firm specializing in network infrastructure, security, disaster recovery, virtualization, cloud computing services, and remote access. We serve SMB and enterprise businesses throughout the Northwest, consistently delivering solutions designed with the business needs in mind, deploying according to best practices and managed in a way to ensure our clients stay productive
We are looking for a Customer Support Specialist in our San Jose office to be a primary point of contact to existing customers, including but not limited to:
- providing technical assistance and support for computer systems, software and hardware
- providing PC system software configuration services
- troubleshooting and resolving problems
- maintaining a service records database to track work completed
While your work will focus on technical support, we are looking for more than that. We need someone comfortable in a call center environment and using call center technology. Strong customer service skills are critical. You are an internal consultant and we are looking for strong verbal communication skills, strong service skills and attitude, the ability and desire to follow through and follow up when needed. Our customers are the reason we are in business and we want them to feel that when they call in with issues. This means you should also be a good listener and able to get to the heart of the issue and then help them resolve the problem. You should be resourceful and proactive in getting and communicating information.
You Must Have:
- High School diploma or equivalent and 3+ years of relevant experience
- Microsoft Certification and/or COMPTIA A+
- experience with customer service principles and practices
- strong troubleshooting skills
- the ability to be resourceful and solutions focused
- a consultative approach in working with clients
- knowledge of call center technology is required
- proficiency in relevant computer applications as well as data entry and typing skills.
What we offer you:
- Competitive compensation package
- Career development opportunities
- Benefits including medical, dental, life insurance, 401k
Thank you for your interest in ZAG Technical Services, Inc. To apply, please upload a resume by clicking the button to the right labeled Upload Resume, then fill out the form below with your cover letter and hit Submit.