Improving System Reliability & Productivity with Azure & Meraki SD-WAN

Region: Bay Area, California

Client Type: SMB

Client Size: >250

Industry: Manufacturing

Microsoft Azure
Microsoft Office 365
Cisco Meraki SD-WAN

About ZAG:
ZAG Technical Services, Inc.(ZAG) is an award-winning Bay Area IT consulting firm specializing in managed services, network infrastructure, security assessments, disaster recovery planning, and cloud computing services.

ZAG provides enterprise-class business solutions that enable clients to succeed by reducing IT costs, increasing productivity and ensuring security.

With offices in San Jose, Salinas and San Ramon, California, ZAG serves businesses throughout the Western United States.

Moving to Microsoft Azure cloud opens up new opportunities for our clients by providing a lower cost outlay and better productivity. Adding a Software Defined WAN will simplify network operations and improve reliability and security.
— Greg Gatzke, President, ZAG Technical Services


This mid-size manufacturing company was using systems that were unreliable. The ERP system would go down multiple times a day. Email was also in a situation where the server was running out of space and was unstable. This was impacting the organization’s ability to function optimally and was leading to loss of productivity.

Productivity loss means financial loss and all that downtime was impacting the bottom line and frustrating employees trying to do their job.

The client engaged ZAG Technical Services after hearing about our comprehensive approach from client references and vendor partners such as Microsoft and Cisco.


ZAG Technology Strategists performed a 360° Technology Strategy Review and determined that the client would be better served with a move to Azure, the Microsoft cloud services platform. This would reduce upfront costs and provide more agility and fast-paced innovation than on premises environments.

ZAG stood up an Azure instance and migrated the key systems to the platform. This provided the organization with a secure platform that allowed for system expansion as needed.

Email was migrated to Office 365. This provided a stable platform with greatly increased collaboration capabilities including Microsoft Exchange Online, SharePoint Online, Skype for Business and Teams.

To protect from a WAN outage, ZAG deployed a Cisco Meraki SD-WAN solution. The Meraki SDWAN uses a unique combination of technologies to create a solution that is easy to configure, deploy and manage. This solution ensures that access to critical components such as ERP, email and other key systems, will be reachable should there be a problem with one of the two Internet connections.

ZAG’s thorough analysis pinpointed the instability of the network as the biggest factor leading to frequent outages that impacted productivity.



After these changes, the client is running on a stable platform that is enabling the success of their business. The systems are now available and enhancing the organization’s ability to do business.

The client CFO stated, “The move to the cloud has been life changing for us. We are focusing on our business now and not the next outage. It has dramatically enhanced our ability to compete.”


Investing in new technologies that align with the business goals, provides greater value in operational productivity, enabling the client to better serve their customers and grow their business. For more information on ZAG’s Cloud Services and integration expertise, please request a consultation. Contact: 408-383-2000.